PROJECTS

Here are a few of Dr. Styles projects during her 20 years of services

OCM L&D Performance Process Analyst

Project: VerizonConnect

Stakeholder partnering with Organizational Change Management (OCM) and Business Leads on transformation processes and new technical rollout expansions..Documenting end to end processes for all Salesforce CRM and SAP ERP new release line items related to customer service, implementations, sales and support

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Pega Systems End-User Trainer

Project: Anthem

Project 1: Anthem  (GBD) Medicare and Medicaid Migration Project -Incorporate Pegasystems Robotic Desktop Automation (RDA) process applications to automate tasks, workflows, and business processes throughout the Southeastern States and California.

Project 2: IngenioRx 2020 Readiness Pharmacy Benefit Manager (PBM) Migration Leadership Project through South Carolina, Virginia, West Virginia, California, Arizona, North Carolina, Ohio, Georgia, and Michigan.

Sr. Trainer Change Management Analyst

Project: Cox Enterprises

Project Scope: Analysis, design, and development of training programs within change management.

National Virtual Corporate Sales Development Onboarding Trainer

Project: T-Mobile

Project Scope: T-Mobile expansion 1K Ready Project 1300 MetroPCS stores across North America

KRONOS IT Consultant

Project: St. Luke's University Network

Project Scope: Provide solutions to immediate problems as well as working on on-going projects and support

SalesForce Global Systems Trainer/Lead LTR Analyst/Instructional Designer/ CRM Implementation Consultant

Project: Pitney Bowes

Project Scope: Client's Enterprise Learning & Development Shared Servals-Global Software Implementation Change Management project. Impact 2017. Train 2000 employees United States, Canada, India and United Kingdom 

IT Specialist/Kronos/HCM Trainer & Implementation/Technical Writer
Project: Impact Outsourcing Solutions

Project Scope: Standardize Information Technology Department

Workforce Professional Development, Education & Training Consultant

Awarded Oakland Schools/Michigan Works  RFP#8-0050 Workforce Development NovaNet Professional Services

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Awarded  Oakland Schools/Michigan Works RFP#12-003 Workforce Development Services-Workforce Development Assessment and Preparation

Awarded Michigan Works! RFP Association of Professional Staff Development

Instructional Designer/eLearning Content/Curriculum Developer
Project: PCG Consulting/Insight Global

Project 1: Created professional/personal development eLearning courses and “How To Navigate Thought Industries LMS” Interactive videos for State of West Virginia Child Welfare Division Learning Management System using Articulate 360 and additional tools to customize courses. 

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Project Scope: Work closely with training leads and SME to understand requirements to design training materials for the release of a new integrated eligibility system used by Social Services/Child Welfare for the State Of West Virginia. A new integrated Eligibility System is being developed to replace the 25-year-old web-based system currently used. 2000 employees will be trained on system.

IT Analyst/Content Writer
Project: Proctor & Gamble (Canada) Services Content Creation Storage Solution Division

Project Scope: Create video scripts and digital fluency content for P&G Inclusive Microsoft Teams Accessibility Features & Search videos, Design Accessible Learning Path on Disability Awareness, Digital Accessibility & inclusion, Digital Tips on Microsoft O365 Accessibility features and tools regarding digital accessibility for people with disabilities for P&G global newsletters, Sway interactive guides on Microsoft features (Organizing files with OneDrive Sync, SharePoint Files-On Demand, etc) via Collaboration Compass SharePoint site

Trainer/Organization Change Management Lead/Instructional Designer/Training Analyst
Project: Municipality of Anchorage,  OIT

Project Scope: Client department is implementing a new Service Management tool called Service Desk Plus from Manage Engine. The system is the method customers engage client for assistance with their technology needs. Test and documented IT Service desk software, ManageEngine ServiceDesk Plus, system processes, created user documentation and training material (15+ Procedure/Service Quick Reference Guides, 15+Procedure Steps Micro-videos), to assist with user readiness

IT OCM Project Manager
Project: HollyFrontier

Project Scope: Responsible for identifying gaps in user knowledge at the refinery level and coordinating 120 Knowledge Transfer Sessions on new tech for refinery sites and design supplement material.

Kronos Implementation/Logistics Analyst
Project: OneSource 

Project Scope: Managed Georgia, Texas, and Florida sites to meet the established milestones by ensuring targeted implementation and completion dates were achieved.