PROJECTS
Virtual SAP 4 Hana and SalesForce Process Writer/Learning & Development For Verizon Connect Project
Create documentation, made for manual processes in automated environment regarding S/4 HANA ERP Implementation from Verizon’s legacy systems (Salesforce.com -front end)
Collaborate with internal Change Management teams to understand the end to end business processes needed to connect gaps between cross-functional teams horizontally through creating rules and defining processes for instructional design documents: “How To Guides”, job aids, 8 Kotter Step Change Management, change management communications, system map processes
Analysis and identified knowledge of requirements-driven for the designs and development of training materials.
Virtual Robotic Process Automation Software Trainer/Content Developer Anthem Project
Project Scope 1: Anthem Medicare and Medicaid Migration Project -incorporated PegaSystems Robotic Desktop Automation (RDA) process applications to automate tasks, workflows, and business processes throughout Georgia, California, South Carolina, Virginia, West Virginia, North Carolina.
Anthem Government Business Development Division (GBD) testing and end-user training of personnel on robotic desktop automation (RDA) to become more efficient by simplifying and automating business processes and transactions on personnel desktops, thus, increasing personnel efficiency while providing exceptional service experience to clients
Project Scope 2: IngenioRx Pharmacy 2020 Readiness Pharmacy Benefits Manager (PBM) Migration Leadership Project throughout South Carolina, Virginia, West Virginia, California, Arizona, North Carolina, Ohio, Georgia, and Michigan
Integrated IngenioRX Pharmacy Benefit Manager (PBM) care delivery model which combined medical and claims analytics with pharmacy data. End user training (talent management) & pilot testing for software implementation migration project.
Sr. Trainer/ Organizational Change Management Analyst Consultant For Cox Enterprise
Project Scope: Analysis, design, and development of training and change management programs Design the development of specific training curriculums, providing content expertise and framework for the development and execution of end-user software training and procedures. Manage the development, communication, and coordination of training registration processes & tools through the organization’s LMS.
National Virtual Corporate Sales Development Onboarding Trainer For T-Mobile
Project Scope: T-Mobile expansion 1K Ready project 1300 MetroPCS stores across North America
Built strategic relationships that allowed for on-going collaborative interactions with new hires and continuing education for students using a variety of distance learning applications.
Ensured that learning experiences were effective, and behaviors are driven resultant in improvements in T-Mobile’s key business metrics customer growth, sales revenue, customer
International Systems Trainer/ ID/Software Implementation Consultant For Pitney Bowes
Project Scope: Client’s Enterprise Learning & Development Shared Services-Global Software Implementation/Global Project
Involved in the largest global Organizational Change Management (OCM) project in the 100-year history of Pitney Bowes: Impact 2017. Designed, developed, implemented, provided production support and international training of Salesforce/ServiceMax business applications to a global audience (United States, Canada, and United Kingdom) consisting of over 2000 field service representatives/global managers.